Replace this block by "Guaranty Trust Bank continues to build its internal capacity to manage the economic, social and environmental aspects of its operations, based on a comprehensive project sustainability policy. We conduct environmental and social due diligence on major credit applications, referencing the performance standards of reputable international financial institutions. This process provides a solid foundation on which we identify new opportunities to grow our business and gain a competitive advantage in the marketplace. These performance standards also ensure that our conduct positively influences our customers and other stakeholders.

As our company's strategic aspirations develop, we remain proud to be African with a global perspective. We are committed to creating long-term value for all our stakeholders by measuring not only the impact of our activities on the economies and communities where we operate, but also the external environmental outcomes of the transactions financed by our Bank. We will partner with our customers, regulators and communities to analyze our individual and collective economic, environmental and social risks to avoid or reduce negative impacts.

Guaranty Trust Bank will continue to be transparent in its conduct and operations, learning and improving along our sustainability journey. As we set ambitious goals for our bank over the next several years, we are committed to measuring our success through the lens of sustainability.

Our sustainability priorities are the result of a variety of expectations on our part and those of our stakeholders. They include:

Our Code of Corporate Governance represents the core values on which the Bank was founded and is designed to ensure the accountability of the Board of Directors and Management to our stakeholders.

In our view, good corporate governance is more than adhering to the rules and policies of regulators, it is about going the extra mile to create excellent value for our stakeholders by using the best possible principles in a sustainable and lasting system.

Our employment practices are based on the following:

  • A non-discriminatory recruitment policy
  • A health, safety and welfare policy that ensures that all work premises
    sont adaptés aux opérations
  • Group insurance policies for personal and workplace accidents.
    work-related accidents.
  • A contributory pension plan, in accordance with Ivorian law, as well as a final
    final bonus for all employees
  • A comprehensive training program for young graduates recruited by GTBank

Our bank will continue to operate and develop its procedures, training, programs, management practices and policies that will improve the environment and working conditions of its employees.

Guaranty Trust Bank is a service-oriented organization. The desire to meet and exceed customer expectations is at the heart of our operations. Our employees are continually updated on best practices in service delivery and issue management. Several initiatives such as the online banking rating service that consistently raises the bar for customer service and a digital messaging service line for customers who are not satisfied with any of our services have been launched to ensure prompt and exceptional service delivery.

As an organization, we work hard to ensure that our customers are educated and informed about our

informed about our products and services. Customer education is done through various channels,

including emails, flyers, newspaper publications as well as the use of social media tools.

Guaranty Trust Bank is committed to complying with the provisions of all relevant anti-money laundering and anti-terrorism regulations. We will:

  • Continuously improve the anti-money laundering and combating the financing of terrorism (AML/CFT) framework across our bank.
  • Continuously improve the anti-money laundering and combating the financing of terrorism (AML/CFT) framework across our bank.
  • Provide resources to prevent, detect and report money laundering, terrorist and/or terrorist financing activities.
  • Monitor, evaluate and continuously improve our processes in accordance with international regulations and best practices.

Our Bank is also committed to a work environment that encourages all employees to voluntarily provide information in accordance with the requirements of the AML/CFT Framework, while ensuring the protection of their identity where necessary.

Guaranty Trust Bank understands the duty and responsibility to respect, protect and defend the rights of its employees and stakeholders. Our bank takes these obligations seriously and has taken steps to incorporate the following into our operations and business relationships:

  • Ensure due diligence in its operations
  • Manage risk situations effectively
  • Avoiding complicity
  • Resolve grievances effectively
  • Avoiding discrimination and promoting advocacy for vulnerable groups
  • Respect for civil, political, economic, social and cultural rights
  • Incorporate respect for fundamental principles and rights at work
Guaranty Trust Bank has an equal opportunity policy regarding gender, race, religion and disability.

Our staff is constituted on the basis of gender equality in career opportunities and development.

Guaranty Trust Bank has a strong and open internal feedback system. Employees can provide feedback or comments through the "Staff Ideas" available on the bank's intranet or through whistleblower emails. We also have an open door policy that allows issues to be escalated anonymously along designated reporting lines.

Our Bank will continue to promote the preservation of human rights in our operations by continuing to hire qualified individuals regardless of race, gender or disability. We will also continue to support our "open door" culture that promotes freedom of expression among staff.
At Guaranty Trust Bank, Corporate Social Responsibility (CSR) is fully integrated into our business model as the strategy and provisions are developed and approved by the management every year, just like any other business area of the Bank.

The Bank's core values are imbued with a social conscience that drives us to seek the common good in the communities in which we operate. Proud to promote best practices in some of the world's least developed regions, we have sought to encourage community growth and social development on a sustainable basis.

Recognizing the wide range of economic and social needs that prevail in Côte d'Ivoire, our CSR program addresses the following areas:
  • Education
  • Community development (maternal and child health care, provision of basic equipment)
  • the arts
  • the environment.

Intrinsically, our CSR aims to improve the quality of life and promote environmental sustainability in our host communities. Specifically, our programs are designed to

  • Improving the quality of health care
  • Increase the availability and value of education
  • Promote learning opportunities for vulnerable people Encourage enrollment of children in formal education
  • Creating jobs
  • Provide improved technologies
  • Create wealth and income
  • Improving the community's economy
  • Promote the acquisition of skills
  • Preserving cultural heritage
  • Strengthening the community
Our programs and projects are the result of interaction with relevant stakeholder groups in our host communities and an assessment of their needs.

"Social responsibility is a civic contribution, not an obligation. Seek to make things better. Contribute to society." Orange Rule #7 "